Emergency maintenance issues
During our closed period
In the event of an emergency during our closed period (complete loss of heating or hot water, severe water leak, or anything which presents a real danger to life or property) one of our main contractors TSG Building Services PLC will attend. If you are a Fully Managed Tenant, TSG can be contacted on:
0800 030 4309
Please also leave a detailed voicemail on the Client Management number 0118 960 1057. The voicemails will be retrieved and responded to on the days in which the office is open. Alternatively, please email email@example.com with details of the emergency and any action you have taken.
If your Landlord manages your property, please contact them directly. In the event that an emergency call out is made that does not in fact qualify as one of the reasons stated earlier, then, as the tenant, you will be charged a call out fee of no less than £120 (including VAT). Please note that during the Christmas and New Year period many suppliers close down and therefore getting spare parts for items such as boilers etc. can be difficult or simply not possible – whilst our contractors will do their best in these circumstances a fix may not be achieved.