For tenants - In case of an emergency
Emergency Contact Details for Tenants
Should a maintenance item arise at your property during our closed period please may we ask that you leave a detailed voicemail on the Property Management number 0118 960 1057. The voicemails will be retrieved and actioned where possible on the days in which the office is open.
If you prefer, you can report your maintenance item via email to firstname.lastname@example.org. In the event of an emergency during our closed period (complete loss of heating or hot water, severe water leak or anything which presents a real danger to life or property) we have arranged for one of our main contractors TSG Building Services PLC to attend. If you are a Fully Managed Tenant – TSG can be contacted on 0800 030 4309. If your Landlord manages your property, please contact them directly. In the event that an emergency call out is made that does not in fact qualify as one of the reasons stated earlier then the tenant will be charged a call out fee of no less than £120 (including VAT). Please note that during the Christmas and New Year period many suppliers close down and therefore getting spare parts for items such as boilers etc can be difficult or simply not possible – whilst our contractors will do their best in these circumstances a fix may not be achieved.
If you experience a loss of power, gas or water at your property you will need to contact your utility supplier who may be able to assist you. Should you smell gas at the property and suspect a gas leak, please contact Transco on 0800 111 999 to report the leak. Please could you also leave a detailed voicemail on the Property Management number (or email us) to advise what action/advice has been given by Transco.
In the unlikely event that your property is broken into, you will need to register the crime with the police and obtain a crime reference number. Please may we ask that you then leave a detailed voicemail on the Property Management number (or email us) providing details of the incident and the crime number that has been given. Should there be a need for the property to be made secure and you are a Fully Managed Tenant – TSG can be contacted on 0800 030 4309. If your Landlord manages your property, please contact them directly.