Welcome to Haslams! We take pride in ensuring that all maintenance requests are handled promptly and efficiently. To report any maintenance issues, please use our online reporting system Fixflo. You can easily report a problem by scanning the QR code on your boiler or hot water cylinder, or by accessing the following link: https://haslams.fixflo.com/issuereport/CreateIssue
If your maintenance issue is urgent and needs to be reported outside of our office hours, don’t worry. We have a video triage service called HelpmeFix that will pass your request to our out of hours contractor. Please make sure you are at the property and in an area with a stable internet connection or mobile phone signal.
If your property is managed by a Landlord or has an emergency procedure in place, such as British Gas Homecare or Homeserve Emergency Response, please contact them directly in the first instance.
Please note that if an emergency call out is made and it does not qualify as one of the reasons stated earlier, any costs associated with it may be removed from your deposit held. We want to remind you that many suppliers close outside of office hours, which may make getting spare parts difficult. Our contractors will do their best to fix the issue, but a quick resolution may not always be possible.
At Haslams, we are committed to providing you with exceptional service. Thank you for choosing us!