Emergency maintenance issues
During our closed period
In the event of an emergency outside of office hours (complete loss of heating or hot water, severe water leak, or anything which presents a real danger to life or property) please use our video service, Help me Fix.
You should have received a welcome link via SMS and email when you moved into the property. If you cannot find your welcome link, you can log into Help me Fix at https://app.helpmefix.io via your mobile device, using the email address associated with your tenancy, and the password: “haslams”.
If your Landlord manages your property, or if there is an emergency procedure already in place such as British Gas Homecare, or Homeserve emergency Response, please contact them directly in the first instance.
In the event that an emergency call out is made that does not in fact qualify as one of the reasons stated earlier, then any costs associated with this may be recovered from your deposit held.
Please note that outside of office hours many suppliers close down and therefore getting spare parts for items such as boilers etc. can be difficult or simply not possible – whilst our contractors will do their best in these circumstances a fix may not be achieved immediately.