HEAL is a leading provider of residential property sales and lettings services in the greater Reading area operating from its town centre offices in Reading Berkshire located at:
159 Friar Street
Registered in England No. 2957717
This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Summary of how we use your data
1.1 Types of information collected, and methods used to collect information
We collect and process personal data about you when you interact with us and our websites and when you register with us to receive our services. Other than the personal data which you give us (which will usually include, name, address, telephone number, email address, date of birth, credit history, previous addresses, identification) in response to requests from us or other parties to a transaction which you are participating in, information that we collect directly from you includes:
You may also agree to third parties disclosing information about you to us that those third parties have collected.
“Your Rights and Choices” section of this Privacy Notice specifies your ability, to opt out or limit the usage of the information collected.
1.2. Purposes of Collection
Generally, we will collect, use and hold your information for the purposes of:
Complaints, Enquiries, Credit Checks and related dispute resolution activities
In addition to help you with a property related service we must comply with certain regulations for example the “Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (referred to as “the Regulations).” HEAL are required to obtain certain information from you to comply with regulations. The information provided will only be used by HEAL in relation to complying with the Regulations and will not be shared with any other party unless we are required to do so under law.
If you decide to enter in to a business relationship with HEAL to comply with certain regulations. We will require two separate identification documents one primary and one secondary document even if it appears on both lists. The information may be required at various stages of the process depending whether you are: Purchasing, Selling, Letting or Renting
Primary documents – proof of ID
Secondary documents – proof of residence (home.)
We reserve the right to employ third party electronic verification for the purpose of verifying identity. This search will not affect your credit rating
1.3. Lawful basis of processing
HEAL processes your information under the following
2. Information We Share
We do not sell or otherwise disclose personal information we collect about you, except as described in this Privacy Notice or as indicated via the consent process at the time the data is collected. We share the information we collect with, but not limited to:
On websites, features can be accessed where we partner with other entities that are not affiliated with HEAL. These include social networking, geo-location tools etc. operated by third parties (indicated appropriately) who may use or share personal information in accordance with their own privacy policies. It is recommended that you review the third parties’ privacy policies if you use the relevant features.
HEAL reserve the right to transfer your information in the event of a sale or transfer (wholly or partially) of our business or assets, with reasonable efforts for the acquirer to protect / use your information consistent with our Privacy Notice. You can exercise your rights to contact the acquiring entity with questions concerning the protection and processing of your information.
2.1 How long do we keep information for
We will keep information for a reasonable amount of time in order to perform the purposes listed above.
We only keep your information for as long as necessary. We generally keep personal information for 7 years after last contact with you. However, HEAL reserves the right to keep information for longer if we feel that this is in the legitimate interests of HEAL.
2.2 International Data Transfers
HEAL may transfer the personal information collected about you to recipients in countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Notice or as otherwise disclosed to you at the time the data is collected (e.g. via program specific privacy notice).
For the purposes of business conduct, enhancement, identification of fraud, money laundering and other potential un-authorised activities, HEAL engages profiling activities via direct use or anonymisation of sensitive personal information.
2.3.1 Direct Profiling
2.3.2 Indirect Profiling
Indirect profiling via anonymisation of personal information is also used for preparing and furnishing aggregated data reports showing anonymised information, including, but not limited to, the following:
2.4 Your Rights and Choices
Your rights regarding the sensitive / personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information, and how we communicate with you.
You may have the right to:
The right to access personal information may be limited in some circumstances by local law requirements.
To exercise these rights, please contact us as set forth below.
2.5 Update and correct inaccuracies in your personal information
If you feel that the information we hold about you is incorrect or inaccurate you can contact us outlining the information you feel is incorrect or inaccurate If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. We will provide you with access to information we hold about you:
2.6 Object to the processing of your personal information
If you would like to object to any processing of your information by HEAL you can contact us outlining what processing of information you would like to object to.
2.7 Have the information blocked, anonymised or deleted
If you would like HEAL to delete, block or anonymise information we hold about you, you can contact us outlining what information you would like deleted, blocked or anonymised.
To update your preferences, ask us to remove your information from our mailing lists or submit a request to access, update, correct or delete your personal information, please contact us as specified in the “How to Contact Us” section below.
2.8 Opting out of processing
You can opt out collection of personal information by automated means e.g. when visiting our website or visit third-party websites and interact with our adverts, by using the Cookie Consent tool displayed in the website (the browser you use may provide options on how to
opt out of receiving certain types of cookies). However, without cookies you may not be able to use all the website features and/or online services.
You can at any time tell us not to send you marketing communications by
2.9 Withdrawal of consent
If we obtain your information by consent, you have the right to withdraw any consent you previously provided to us. If we process your information under legitimate interest you can object at any time on legitimate grounds, to the processing of your personal information.
HEAL we will apply your preferences going forward. Doing so will mean that you cannot take advantage of certain services and promotions. The right to consent removal may be limited in some circumstances by local law requirements and you will be informed appropriately.
How to Contact Us / Complaints and Feedback If you:
You also may e-mail us at: firstname.lastname@example.org
Or write to us at:
Data Protection Officer
Haslams Estate Agents Limited
159 Friar Street
If we fall short of your expectations in processing your personal information or you wish to make a complaint about our privacy practices, please contact us via the details in the “How to Contact Us” section.
To assist us in responding to your request, please give full details of the issue. We attempt to review and respond to all complaints within a reasonable time. If we cannot for lawful reasons complete your request, we will explain this to you to the extent that we lawfully can.
3 How We Protect Personal Information
The security of your personal information is very important and HEAL is committed to protecting the information we collect. We maintain administrative, technical and physical safeguards designed to protect the personal information you provide, or we collect against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. We use SSL encryption on our website from which we transfer certain personal information.
HEAL stores personal information only for as long as it is necessary for the fulfilment of the purpose for which the personal information was collected, unless otherwise required or authorised by applicable law. We take measures to destroy or permanently de-identify
personal information if required by law or if the personal information is no longer required for the purpose for which we collected it.
4 Updating this privacy statement
We will update this statement from time to time, so we suggest that you review this statement at regular intervals. Where we undergo substantial changes to our privacy statement, we will endeavour to inform you directly about these changes.
Last updated January 2019