Haslams Estate Agents recently took part in a Corporate Roleplay workshop delivered by RABBLE Theatre, using immersive roleplay and forum theatre techniques to support professional development and team growth.
The session was designed to help colleagues explore real workplace scenarios in a supportive and interactive environment. The team at RABBLE Theatre offers roleplay experiences that build confidence, strengthen communication and provide insight into how tone, behaviour, and decision-making impact professional outcomes.
The Lettings and Property Management team took part in a series of scenarios based on everyday challenges in the property sector. These included managing complex tenant conversations, addressing landlord concerns, resolving conflict and navigating sensitive or high-pressure situations. Using Forum Theatre, professional actor Mark created scenes that reflected common workplace challenges and team members were then invited to pause the action, suggest improvements and step into the scene to test alternative approaches
A valuable learning experience
The Corporate Roleplay day offered an opportunity to:
- Build confidence in handling challenging conversations
- Reflect on real-world scenarios in a safe environment
- Strengthen teamwork and collaboration
- Enhance the overall client experience through improving communication
Investing in our team to better serve our clients
At Haslams, we believe that looking after our employees is key to delivering outstanding service to our clients. By investing in training, wellbeing, and personal development, we empower our teams to feel confident, supported and equipped to handle complex situations with professionalism and care. Initiatives like Corporate Roleplay not only strengthen individual skills but also reinforce positive, forward-thinking workplace culture. When our team feel valued and prepared, they are better able to provide exceptional customer service and more positive experiences for landlords, tenants, buyers and sellers.
Team feedback:
“My starting word for the workshop was ‘apprehensive’ – my finishing word was ‘energised’.” – Claire, Head of Property Management
“It was very engaging and fun and we all had an opportunity to join in.” – Becky, Property Management Administrator
“It lifted all our moods. Some of us were quite apprehensive, and by the end of it alot of us felt more relaxed.” – Issy, Lettings Negotiator
“I struggle to focus listening to facts & figures – this interactive workshop really worked for me.” – Danielle, Property Manager
“Very engaging. Mark was a good communicator and personable to everyone.” – Katie, Property Manager
Find out more: RABBLE Theatre’s Roleplay Workshop